Sunday, 31 October 2021
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Hi

Unfortunately, it appears that the Dropbox synchronise functions from iOS devices has a broken link:

From iOS (iPad or iPhone) I click the cloud. After successfully logging in to Dropbox, (including 2-step verification), I am then asked to 'ALLOW' Theocbase to edit / view Dropbox files and folders etc. However, once I click 'ALLOW' it takes me to a blank white screen and nothing happens. When I go back to Theocbase, it has not syncronised and simply asks me to repeat the process of logging in > Allowing Dropbox to access Theocbase files etc.

If I try and view the blank white page on a web browser it displays a Dropbox error page: Error (4xx) We cant find the page you're looking for.

Thank you for your hard work and help.

2 months ago
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#8810
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I don't have a solution, but to share my thoughts here (and assuming this is the latest version)

I had this quite a few versions (possibly a  few years) ago. I think I used my browser in incognito mode, which caused the issue (though it should be possible to use that). I am not that techsavvy, but the problem was somewhere along the lines of: you log in to Dropbox, click 'Allow' then your browser loses the info that you clicked 'allow'. So the browser you use, or the way it is set, may have something to do with it.

OR

I wonder if anyone with access to the same Dropbox database who is not on iOS (Windows, Android, Mac), is having the same issues. iOS updates have caused some unforseen issues in the past.

OR:

Have you tried uninstalling and reinstalling the app on your mobile device? This is a last resort, and I honestly think there is only a small chance this helps. I think you could try it though.


https://www.theocbase.net/support-forum/post/1097-donations.html

For accessing the database my personal preference is http://sqlitebrowser.org/

For editing templates I now use https://code.visualstudio.com/ 

 


2 months ago
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#8813
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Thanks for your suggestions Marc. Unfortunately, the issue remains and also means I cannot login or import epub files. I am using Theocbase version 2021.08.0.

1. My iPad and iPhone (both ios 15.0.2) default to Safari browsers - not in Private (incognito mode). 

2. It seems to be working ok on my mac.

3. Uninstall / reinstall the app from my iOS devices didn't make a difference.

2 months ago
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#8815
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Hello blueorblind,

     I hope I got that right, I am having the same issue as you. I tried to log out so I could get updated information in TheocBase but I cannot log back in via Dropbox. I have an iPhone 13 Pro Max running iOS 15.2 and am using TheocBase Version 2021.08.0. I did have iCloud Private Relay (Beta) turned on but I turned it off and tried to log back in and still was not able to. I also deleted TheocBase and reinstalled it but it still didn't work. Dropbox could very well be having an issue on their end, they may be having issues signing TheocBase as an allowed App to access your Dropbox account. Sorry that isn't more helpful but I'm sure things will be fixed soon.

2 months ago
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#8817
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I have the same problem. after relogin I can not log in. 

I use iOS

TheocBase - 2021.08.0

I have already tried with Safari and with Chrome. 

we also have Android user (Tabelt). also the same problem. 

On the laptop everything works fine.

2 months ago
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#8819
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Thanks Marc for your answer!

i tried all your option and nothing works... I have iPad ios15 and iPhone... other elders with Android have the same problem.

blueorblind explain precisely the problem... I tried with different browsers (safari, chrome, Firefox...) and its all the same... white page... error (see picture attached).

i don't think th eproblem is coming from the browsers... actually TB opens a browser in-app... it may be the problem. When we ALLOW, then the pro ses doesn't goes back into TB...

can you please check if there is something else to do? It's a huge problem for our congregation and I'm sure in many others... 

i thank you in advance

brotherly love

stephane 

 

2 months ago
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#8820
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I think some of you ascribe too many skills to me... When it comes to the technical side, or issues within the code, I understand nothing about it. I'll alert one of the developers though.


https://www.theocbase.net/support-forum/post/1097-donations.html

For accessing the database my personal preference is http://sqlitebrowser.org/

For editing templates I now use https://code.visualstudio.com/ 

 


2 months ago
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#8821
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I also confirm the same problem on Android, tablets and smartphones. No problem on the computer.

2 months ago
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#8822
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I heard back from a developer that there has been a change on the Dropbox side. The next update is planned to have a fix.


https://www.theocbase.net/support-forum/post/1097-donations.html

For accessing the database my personal preference is http://sqlitebrowser.org/

For editing templates I now use https://code.visualstudio.com/ 

 


2 months ago
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#8824
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Here's what Dropbox shows in the connected apps section when the permissions request is sent by the Windows10 version of TheocBase:

Picture2

Here's what Dropbox shows in the connected apps section when the permissions request is sent by the iOS app version of TheocBase:

Picture1

So it seems that the iOS app is not properly formatting it's request to Dropbox.

We will probably have to wait for the next version of the iOS app to be released.

2 months ago
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#8825
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It is a different rendering, but the permissions look similar. My earlier comment was not about a DB update though. They will be modifying TB to work better with Dropbox.


https://www.theocbase.net/support-forum/post/1097-donations.html

For accessing the database my personal preference is http://sqlitebrowser.org/

For editing templates I now use https://code.visualstudio.com/ 

 


2 months ago
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#8841
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Bei mir wurden auch alle Berechtigungen auf die Rolle: Verkündiger zurückgesetzt. 

Ist das bei euch auch so? 

könnte die Anmeldung etwas mit den Rechten zu tun haben? 

2 months ago
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#8842
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Maybe??? But it looks like a separate problem...

Developers have said something changed on the Dropbox side, so there is not much to do except wait for their update of TB.

As for permissions: remember that within Dropbox, everybody must have edit permissions. I understood that in the past, TB may in some situations somehow have worked if this was not set correctly. If a person is not supposed to edit some things, that is to be set within TheocBase. If Dropbox is not set correctly in this regard, I have no idea what sort of things could go wrong...


https://www.theocbase.net/support-forum/post/1097-donations.html

For accessing the database my personal preference is http://sqlitebrowser.org/

For editing templates I now use https://code.visualstudio.com/ 

 


2 months ago
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#8843
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Hello Brothers, 

     I am not affiliated with TheocBase's support but I just wanted to add that Microsoft Office, namely Word and Excel, were not talking with Dropbox for at least two weeks. I could not upload my lists or schedules from Word or Excel to Dropbox. If Dropbox changed something then the developers of TheocBase are going to have to figure out what changed which will no doubt take some time and quite a bit of work. If Dropbox continues to prove unreliable, perhpas looking into another cloud storage service would be adventageous for the developers of TheocBase, perhaps Google Drive, One Drive or any other service. Just a thought. Anyway, thank you Marc and the rest of the Brothers who work so hard on TheocBase for us, we appreciate this valuable tool that you have provided. 

2 months ago
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#8844
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Having the same problem. I guess we'll just have to wait and see. Thanks for all the hard work, brothers! 

2 months ago
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#8845
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Anche io ho lo stesso problema sul telefono Xiaomi e Tablet con sistema Anndroid

2 months ago
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#8846
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Hello Marc, 

     I was just wondering if the TheocBase Developers had any update as to how soon a fix to the Dropbox syncing issues is estimated to be fixed? I'm sure I'm speaking for several of us in saying that TheocBase has been a very useful tool and time saver, however it is not something that we can go without using for an extended period of time. Thank you so much and I do realize patience is needed. 

2 months ago
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#8847
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I asked, and they quoted Acts 1:7 ;-D

No I didn't. I just check the 'News' section of this website regularly to find out about updates. I know these seemingly small modifictions may in fact require a lot of work, most of which is done in spare time.


https://www.theocbase.net/support-forum/post/1097-donations.html

For accessing the database my personal preference is http://sqlitebrowser.org/

For editing templates I now use https://code.visualstudio.com/ 

 


2 months ago
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#8849
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Hello Marc, 

     I was just wondering if the TheocBase Developers had any update as to how soon a fix to the Dropbox syncing issues is estimated to be fixed? I'm sure I'm speaking for several of us in saying that TheocBase has been a very useful tool and time saver, however it is not something that we can go without using for an extended period of time. Thank you so much and I do realize patience is needed. 

That is hilarious!!! 😂 That is such a good answer! Please pass on my thanks. I know learning to even use any technology is time consuming, I cannot imagine how much more time consuming it would be to actually write the programming for an App or Program to run. I have gotten just a little taste of the programming side of TheocBase with slightly modifying the database file, and the Templates. Lets just say I did not always do the best job of keeping my cool while learning to do that, it was very frustrating at times. I really feel for the developers of TheocBase having to fix something that Dropbox broke. Thank you and them for all your work and support. 😊

2 months ago
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#8850
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@Steven
In connection with ownership of a Kingdom Hall, a specific report has to be drawn up every year to meet legal requirements. So a letter from the branch said: the branch provides instruction on how to draw up the report.

So I called them a little embarrassed, because I felt I looked everywhere without finding these instructions. The brother at the Financial Department went: Oh, that! Yeah... that is a prophecy ...


https://www.theocbase.net/support-forum/post/1097-donations.html

For accessing the database my personal preference is http://sqlitebrowser.org/

For editing templates I now use https://code.visualstudio.com/ 

 


2 months ago
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#8868
0
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Hello Marc, 

     I'm not sure if this will be helpful or not but when I tried to log in to Dropbox from within TheocBase I noticed something new. This time Dropbox wanted me to verify a puzzle by picking the right object. This is the first time I've been asked to do this in the past week or so when trying to log in. It could be nothing or it could be something I'm not sure. Maybe it could give the developers something to work with? Thank you for your continued support. 😊

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