Saturday, 11 May 2019
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Hi Brothers,

thanks for the new version - printing works now perfect!!

Now there is no access controll entry in the settings. 

thanks for a little help!

2 years ago
·
#5484
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@Zaumi,

If you try to fix the database and at the same time fix the other brothers' systems, you are in for a complete mess and ultimate frustration. Also because it is very hard to verify if the brothers actually do what they say, unless you have all of them there with you with their laptops. So you should use a structured approach, which I'll try to describe.

To start with, I'd like to say that I'd be happy to check your database, if you would e-mail it to me. That said, though, it may be an easy fix for me to do (or maybe not...), but there is a chance the fault is not on your side. So (read through this first, and see if you can understand the structure, before actually doing this): 

Disconnect Theocbase from Dropbox on all your devices (click the cloud symbol on the desktop computer version and choose the exit icon next to the Dropbox logo). The cloud symbol will now have a dash right through it.

1. Tell every user to disconnect all their devices from Dorpbox and check if they have done so by asking them what they see in the cloud symbol in the upper right hand corner. If it is a cloud with an arrow or a ticked cloud, they haven't logged off even when they say they have. (don't ask them if they see a crossed out cloud; it is too easy to say Yes and you'd still not be sure)

2. Tell every user to also upgrade and check if they have done so. Make them click the 3 dots in the upper right hand corner, then choose About Theocbase, and ask what it says in the first line of the info box. (It should be 2019.04.1.)

3. Tell every user to find their database file (theocbase.sqlite) which can be found by clicking 'Open database location' in Settings and have them remove it along with their local access_control.json file. That is 2 files to be (re)moved. Renaming them both would also do.

Tell them if they don't do this, they will lose a month in the new world, and another one if they even touch Theocbase before you give them permission to do so  ;-D

 

Empty Dropbox (i.e. remove the syncfile.json and access_control.json files).

At this point you are running TB on your own computer and on your own computer alone. There is no one else in your congregation and Dropbox does not exist. In this state, you can try to fix your system by applying the suggestions offered by Andres before. If you get stuck, report back here. Or you may want to e-mail the database to one of us, so we can have a look. Or we do a Teamviewer session, or whatever works.

When it is all fixed, that is a good moment to check Dropbox again to see if the Theocbase App folder is still empty. If it isn't, someone has been naughty...

Copy the corrected database (theocbase.sqlite file) to a safe folder (desktop, usb stick whatever) and connect to Dropbox, Only you for now. See if it works and what happens if you make changes and upload them.

If it works correctly, ask someone else to connect to Dropbox and see how that turns out. You would want to choose the one that you think is most flexible in the use of computers. If you think all is smooth, it is time to invite a 3rd and 4th to reconnect to Dropbox.


https://www.theocbase.net/support-forum/post/1097-donations.html

For accessing the database my personal preference is http://sqlitebrowser.org/

For editing templates I now use https://code.visualstudio.com/ 

 


2 years ago
·
#5495
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Hey Brothers,

now i fixed the problem...thanks for all your help. In the End i not realy know what was the problem. After all the steps i did, i logged out the dropbox access and than everything was ok.

Brothers ... thanks for your patience and your prefessionel help!

kind regards!

2 years ago
·
#5484
Accepted Answer
0
Votes
Undo

@Zaumi,

If you try to fix the database and at the same time fix the other brothers' systems, you are in for a complete mess and ultimate frustration. Also because it is very hard to verify if the brothers actually do what they say, unless you have all of them there with you with their laptops. So you should use a structured approach, which I'll try to describe.

To start with, I'd like to say that I'd be happy to check your database, if you would e-mail it to me. That said, though, it may be an easy fix for me to do (or maybe not...), but there is a chance the fault is not on your side. So (read through this first, and see if you can understand the structure, before actually doing this): 

Disconnect Theocbase from Dropbox on all your devices (click the cloud symbol on the desktop computer version and choose the exit icon next to the Dropbox logo). The cloud symbol will now have a dash right through it.

1. Tell every user to disconnect all their devices from Dorpbox and check if they have done so by asking them what they see in the cloud symbol in the upper right hand corner. If it is a cloud with an arrow or a ticked cloud, they haven't logged off even when they say they have. (don't ask them if they see a crossed out cloud; it is too easy to say Yes and you'd still not be sure)

2. Tell every user to also upgrade and check if they have done so. Make them click the 3 dots in the upper right hand corner, then choose About Theocbase, and ask what it says in the first line of the info box. (It should be 2019.04.1.)

3. Tell every user to find their database file (theocbase.sqlite) which can be found by clicking 'Open database location' in Settings and have them remove it along with their local access_control.json file. That is 2 files to be (re)moved. Renaming them both would also do.

Tell them if they don't do this, they will lose a month in the new world, and another one if they even touch Theocbase before you give them permission to do so  ;-D

 

Empty Dropbox (i.e. remove the syncfile.json and access_control.json files).

At this point you are running TB on your own computer and on your own computer alone. There is no one else in your congregation and Dropbox does not exist. In this state, you can try to fix your system by applying the suggestions offered by Andres before. If you get stuck, report back here. Or you may want to e-mail the database to one of us, so we can have a look. Or we do a Teamviewer session, or whatever works.

When it is all fixed, that is a good moment to check Dropbox again to see if the Theocbase App folder is still empty. If it isn't, someone has been naughty...

Copy the corrected database (theocbase.sqlite file) to a safe folder (desktop, usb stick whatever) and connect to Dropbox, Only you for now. See if it works and what happens if you make changes and upload them.

If it works correctly, ask someone else to connect to Dropbox and see how that turns out. You would want to choose the one that you think is most flexible in the use of computers. If you think all is smooth, it is time to invite a 3rd and 4th to reconnect to Dropbox.


https://www.theocbase.net/support-forum/post/1097-donations.html

For accessing the database my personal preference is http://sqlitebrowser.org/

For editing templates I now use https://code.visualstudio.com/ 

 


2 years ago
·
#5451
0
Votes
Undo

I agree with Andres about the all sorts of trouble: it is not hard to imagine trouble with access control is one of them if you combine versions that do support it with versions that don't. 

About the access control not being available in the settings: this is actually a Theocbase status that is easy to reproduce: untick all boxes in your access control, and it is gone. (this is not the other way round, when it is gone it is not always because of having unticked the wrong boxes). Removing the access_control.json file from both your local machine AND Dropbox has proved to do the trick. (though I would not actually delete it, but temporarily cut and paste it to another location where TB cannot reach it. Then when things go really wrong you can always put it back)

Do this when Theocbase is NOT active. After (re)moving the file, restart Theocbase and it will recreate the file and give you access to Access control in Settings.

I am not sure about the next step, but I think Andrew has a few good tips (and certainly more experience) about how the other brothers can then reconnect to Dropbox without uploading the wrong access control file again. I would certainly not want them to do anything like that, though, before they first upgrade to the latest version.


https://www.theocbase.net/support-forum/post/1097-donations.html

For accessing the database my personal preference is http://sqlitebrowser.org/

For editing templates I now use https://code.visualstudio.com/ 

 


2 years ago
·
#5450
0
Votes
Undo

Zaumi,

Thank you for posting those screen shots.  That helps!

Do not worry, the folder in Application Support is fine, no issue there.  That being said, there could be multiple issues at play here.  We'll see if we can get you straightened out. First, though, I have two questions:

1.  Is there a particular reason why your brothers are all using various versions of TheocBase?  (That in itself can create all sorts of issues.  If at all possible, make sure everyone upgrades to the latest version.  As long as you backup your database, there is no danger of data loss.)

2.  Was your "access control" section of settings ever visible before?  Did it disappear at some point, or was it just never visible?

Please let me know.  It will greatly help us to get you running properly again.

Andres

2 years ago
·
#5446
0
Votes
Undo

Hi Andres, 

now i tried a couple of things and also all the steps you posted. But it dosen´t work - i have no access controll entry in my TB-settings.

Maybe the reason is how we work: four brothers are using one dropbox account. And we have different versions, some working with older versions. But the brothers was during that time i tried to solve the problems not online and the databeses are not connected. (for me is the next step, that all have the same versions - but i concerns we have problems after that)

With TB 2019.04.1. i have one new folder in the "application support" - look at the pictures, maybe it helps to solve the problems.

Iam sorry i think iam the problem...

2 years ago
·
#5440
0
Votes
Undo

Greetings Zaum,

It sounds like you are correct in assuming the issue is tied to the new access control settings.  Have you tried some of the basic steps that have already resolved this issue for the rest of us users?  Several threads have already dicussed this issue at length.  Perhaps try the steps outlined in this thread first:  https://www.theocbase.net/discussions/post/5355-unable-to-assign-parts.html

Let us know how it turns out.

 

Your brother,

Andres 

2 years ago
·
#5434
0
Votes
Undo

Now i´ve seen the printing of s-89 is not available - i think the reason is the access control. How i can fix the problem with this access control? maybe it´s the best to get a version without access control...?

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